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Return & Refund Policy
Return & Refund Policy
Our commitment to student satisfaction. Understand the refund and return process for courses, books, and digital products.
Last Updated: January 2026
1. Online Course Refunds
- Full refund is available within 7 days of course purchase provided no more than 10% of the course lectures have been viewed.
- Refunds are processed back to the original payment source within 5-7 working days after approval.
- Course access is revoked immediately upon refund approval to prevent misuse.
- Refunds are not applicable once a significant portion of the course has been consumed.
2. Printed Book Returns
- Books may be returned within 7 days of delivery if received in a damaged, defective, or incorrect condition.
- Books must be unused, unmarked, and in their original packaging with all accessories intact.
- For damaged or defective books, replacement or full refund is provided after verification of photo/video evidence.
- Return shipping costs are borne by Apni Padhai for damaged/incorrect items only.
3. Digital Products (E-Books & PDFs)
Digital products such as e-books, PDFs, and instant-access test series are delivered immediately upon purchase and are therefore non-refundable, except where the product is found to be defective or does not match its published description.
4. Non-Refundable Situations
- Change of mind after consuming substantial course content.
- Wrongly entered delivery address or failed delivery due to customer unavailability.
- Coupon-applied transactions where the discount has already been availed.
- Refunds requested beyond the stated 7-day window.
5. How to Request a Refund
- Email us at support@apnipadhaipublication.com with your order ID and reason for the refund.
- Attach supporting photos/videos for damaged or defective book claims.
- Our support team will verify your request and respond within 48 working hours.
- Approved refunds are initiated within 5-7 working days.
6. Contact Us
For any refund or return queries, reach out to our support helpline at +91 70734 80809 (Monday to Saturday, 9:00 AM – 7:00 PM IST) or email support@apnipadhaipublication.com.
Need help?
Reach our support team at support@apnipadhaipublication.com or call us on +91 70734 80809
