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Return & Refund Policy

Return & Refund Policy

Our commitment to student satisfaction. Understand the refund and return process for courses, books, and digital products.

Last Updated: January 2026

1. Online Course Refunds

  • Full refund is available within 7 days of course purchase provided no more than 10% of the course lectures have been viewed.
  • Refunds are processed back to the original payment source within 5-7 working days after approval.
  • Course access is revoked immediately upon refund approval to prevent misuse.
  • Refunds are not applicable once a significant portion of the course has been consumed.

2. Printed Book Returns

  • Books may be returned within 7 days of delivery if received in a damaged, defective, or incorrect condition.
  • Books must be unused, unmarked, and in their original packaging with all accessories intact.
  • For damaged or defective books, replacement or full refund is provided after verification of photo/video evidence.
  • Return shipping costs are borne by Apni Padhai for damaged/incorrect items only.

3. Digital Products (E-Books & PDFs)

Digital products such as e-books, PDFs, and instant-access test series are delivered immediately upon purchase and are therefore non-refundable, except where the product is found to be defective or does not match its published description.

4. Non-Refundable Situations

  • Change of mind after consuming substantial course content.
  • Wrongly entered delivery address or failed delivery due to customer unavailability.
  • Coupon-applied transactions where the discount has already been availed.
  • Refunds requested beyond the stated 7-day window.

5. How to Request a Refund

  1. Email us at support@apnipadhaipublication.com with your order ID and reason for the refund.
  2. Attach supporting photos/videos for damaged or defective book claims.
  3. Our support team will verify your request and respond within 48 working hours.
  4. Approved refunds are initiated within 5-7 working days.

6. Contact Us

For any refund or return queries, reach out to our support helpline at +91 70734 80809 (Monday to Saturday, 9:00 AM – 7:00 PM IST) or email support@apnipadhaipublication.com.